Patient feedback - Bridge Clinic

About you (optional, you can leave this blank):

Name

Patient Number

Phone

1. Is this your first experience of fertility treatment?

2. What treatment did you have? Please select all that apply

3. How was the general appearance of the clinic?

4. How easy was it to find Bridge Clinic London?

5. How would you rate the attitude of our admin staff? Were they friendly and respectful, did they introduce themselves at every appointment?

6. How would you rate the attitude of our clinical staff? Were they friendly and respectful, did they introduce themselves at every appointment?

7. How would you rate the attitude of our embryology staff? Were they friendly and respectful, did they introduce themselves at every appointment?

8. How would you rate the attitude of our counselling staff? Were they friendly and respectful, did they introduce themselves at every appointment?

9. How well did our staff respect your privacy and dignity?

10. How well did our staff support you during your treatment?

11. How was our ability to see you on time for your appointments?

12. How were our staff at explaining things clearly? Did we fully answer your questions and give you adequate information?

13. Were you given the right information relating to your treatment?

14. Was the information provided to you easy to understand?

15. Were you given the opportunity to ask questions?

16. Were you offered counselling before you started treatment?

17. Were you able to get urgent/emergency advice when needed?

18. Were you able to get a satisfactory response within a reasonable timeframe from the staff when you contacted us by phone?

19. Were you able to get a satisfactory response within a reasonable timeframe from the staff when you contacted us via the patient portal?

20. Were you able to get a satisfactory response within a reasonable timeframe from the staff when you contacted us via email?

21. How satisfied are you with our website?

22. How satisfied were you with the payment schedule at Bridge Clinic London?

23. How fair did you feel the prices were at Bridge Clinic London?

24. How satisfied were you overall with Bridge Clinic London?

25. Would you recommend Bridge Clinic London to a friend or family member undergoing fertility treatment?

26. Is there any other information you would like to give us?

Patient feedback questionnaire